Hotel Boutique Madre Tierra

General Policies

Payment Information


No-show fees or cancellation fees according to policy will be automatically charged to the credit card entered to generate the reservation. Upon check-in, guests must present a photo ID and the credit card used on the website for full payment or security deposit.


General


  • (1) Cancellations: The period to cancel without penalty begins at the beginning of the check-in day. For example, if check-in is January 1st and the policy allows cancellations up to 2 days prior, cancellation must be made by 11:59 pm on December 29th. Exceptions may be considered, with prior authorization from the hotel.
  • (2) Early Check-Out or No Show: Early check-out or no show will result in cancellation and a 100% penalty. Exceptions may be considered, with prior authorization from the hotel.
  • (3) Reservation Modification: "Non-Refundable" reservations do not allow date or name changes. Extending the reservation implies prolonging the original policies and restrictions. Exceptions may be considered, with prior authorization from the hotel.
  • (4) Refunds: Refunds will not be issued for late check-in or early check-out. For flexible reservations with full or partial refunds for cancellations, they will be processed within 10 business days after the corresponding request and confirmation.
  • (5) Important: Stay extensions require a new reservation. All guests must be registered correctly at the time of generating the reservation, otherwise additional costs may be generated at check-in. Availability of accommodation at the same property for additional guests is not guaranteed. Guests under 18 years of age can only check in with a parent or official guardian. The price does NOT include applicable hotel service charges, optional incidental charges (such as minibar snacks or telephone calls, etc.) or regulatory surcharges. These rates, fees and surcharges will be assessed by the hotel at check-out.


Force Majeure Policy


  • Natural Disaster: Return certificate valid for unused nights within 1 calendar year. Not transferable or redeemable for cash. Subject to availability and restrictions.
  • Natural Disaster Alert: No penalty for changing dates within 72 hours of the alert.
  • No Shows: No penalty from the issuance of the alert until 5 days after the hotel returns to normal.
  • Early Check-out: Early check-out without penalties, receiving a certificate for unused nights, valid for 1 year.
  • Rescheduling: Original rate guarantee for travel within 1 year of the original date. Must reschedule within 30 days of the natural disaster, with seasonal restrictions applying.
  • Policy Changes: The policy is subject to change without notice.


What do they say about us?

TR

Tracie Ramirez

I really enjoyed my stay here. The rooms are clean and beds are comfortable. They have AC Wi-Fi and my room had a gorgeous view of the beach which I personally enjoyed waking up to every morning. The staff here was very kind and hospitality was AMAZING. The beaches and restaurants are all conveniently walking distance no need to rent a car but if you would Like to the hotel offers rental motorcycles. this place truly has it all ♥️♥️♥️ I love the aesthetic of this place especially by the pool they have a beautiful panting up and also a waterfall that was so relaxing 🥰 I had such a wonderful experience while vacationing and I have to give some thanks to this hotel and their staff. I can’t wait to return again ♥️

LM

Lisa Marshall

Beautiful boutique hotel - we stayed in the cabanas and the view was unbelievable - you can see all the way out and down to San Agustinillo beach and there is a great view of the ocean horizon over the hills as well. The cabanas have a quiet and fairly private pool area which is so lovely to relax in. The staff are very friendly and helpful, they can also help to arrange scooter or moto rentals. Enjoy comfort and luxury at this hotel, plus a great view!

JC

John Cox

We love this hotel. It is very clean and new and located perfectly in between Mazunte and San Augustillo. It has air conditioning and a great pool. The mattresses are very comfortable. The staff was very nice. We have stayed there two times and will be returning for our trip soon. Highly recommend! PS It is quiet too.

EH

Estefania Henkel

The room is super comfortable and with enough space! It has nice details all over. Great pool and great balcony ! I would go a bit easier with the ambiance deodorant (it is strong for my taste).