Payment Information
No-show fees or cancellation fees according to policy will be automatically charged to the credit card entered to generate the reservation. Upon check-in, guests must present a photo ID and the credit card used on the website for full payment or security deposit.
General
- (1) Cancellations: The period to cancel without penalty begins at the beginning of the check-in day. For example, if check-in is January 1st and the policy allows cancellations up to 2 days prior, cancellation must be made by 11:59 pm on December 29th. Exceptions may be considered, with prior authorization from the hotel.
- (2) Early Check-Out or No Show: Early check-out or no show will result in cancellation and a 100% penalty. Exceptions may be considered, with prior authorization from the hotel.
- (3) Reservation Modification: "Non-Refundable" reservations do not allow date or name changes. Extending the reservation implies prolonging the original policies and restrictions. Exceptions may be considered, with prior authorization from the hotel.
- (4) Refunds: Refunds will not be issued for late check-in or early check-out. For flexible reservations with full or partial refunds for cancellations, they will be processed within 10 business days after the corresponding request and confirmation.
- (5) Important: Stay extensions require a new reservation. All guests must be registered correctly at the time of generating the reservation, otherwise additional costs may be generated at check-in. Availability of accommodation at the same property for additional guests is not guaranteed. Guests under 18 years of age can only check in with a parent or official guardian. The price does NOT include applicable hotel service charges, optional incidental charges (such as minibar snacks or telephone calls, etc.) or regulatory surcharges. These rates, fees and surcharges will be assessed by the hotel at check-out.
Force Majeure Policy
- Natural Disaster: Return certificate valid for unused nights within 1 calendar year. Not transferable or redeemable for cash. Subject to availability and restrictions.
- Natural Disaster Alert: No penalty for changing dates within 72 hours of the alert.
- No Shows: No penalty from the issuance of the alert until 5 days after the hotel returns to normal.
- Early Check-out: Early check-out without penalties, receiving a certificate for unused nights, valid for 1 year.
- Rescheduling: Original rate guarantee for travel within 1 year of the original date. Must reschedule within 30 days of the natural disaster, with seasonal restrictions applying.
- Policy Changes: The policy is subject to change without notice.
